Delivery Information
Everything you need to know about the dispatch and delivery of your order from the Konfidence website should be found on this page. However, if you have any further questions, please do not hesitate to contact us
Royal Mail International delivery cyber attack
Unfortunately Royal Mail has been subject to a cyber attack against their international postal system. We have been advised to hold the dispatch of international orders. However we will be keeping up to date with the progress Royal Mail makes in resolving this issue.
Delivery Charges
Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.
**All orders are sent as 'Delivery Duty Unpaid'. Any local taxes/charges that apply will be the responsibility of the customer. **
USA:
Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday.
| Tracked & Signed Delivery Duty Unpaid | ||||
| In normal circumstances 3-5 Working Days | ||||
| Order Value |
$0.00- $35.00 |
$35.01- $60.00 |
$60.01- $150.00 |
$150.00+ |
| $14.99 | $19.99 | $24.99 | $9.99 | |
| Tracked Only Delivery Duty Unpaid | ||||
| In normal circumstances 3-5 Working Days | ||||
| Order Value |
$0.00- $35.00 |
$35.01- $60.00 |
$60.01- $150.00 |
$150.00+ |
| $9.99 | $14.99 | $19.99 | $0.00 | |
When will my order be dispatched?
Please Note: delivery times are quoted as approximate times only and are not guaranteed due to Royal Mail and Courier services being affected by staff shortages.
We aim to dispatch orders placed before 1pm on the same day (depending on stock availability).
Any orders placed after 1pm will normally be dispatched the following day. Orders placed after 1pm on Thursdays will be dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).
| Day Order Placed | Time Order Placed | Day Order Dispatched |
|---|---|---|
| Monday to Thursday | Before 1pm UK time | Same day (unless bank holiday) |
| Monday to Wednesday | After 1pm UK time | Next day (unless bank holiday) |
| Thursday | After 1pm UK time | Monday (unless bank holiday) |
| Friday, Saturday or Sunday | Any time | Monday (unless bank holiday) |
When will I receive my order?
Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.