Delivery Information
Everything you need to know about the dispatch and delivery of your order from the Konfidence website should be found on this page. However, if you have any further questions, please do not hesitate to contact us
Christmas 2024 - Delivery Deadlines & Holiday Hours
We want to do our very best to ensure your gifts arrive in time for the big day! 🎅🎄
For Royal Mail Tracked 48 delivery, the last posting date is 1 PM on Friday 6th December. Be sure to place your order before then so that Royal Mail can ensure it arrives before Christmas. Orders placed after this time may not make it in time for Santa’s sleigh!
As a family-run business, we cherish spending the holidays with our loved ones. ❤️ Our warehouse will close at 4pm on Monday 23rd December and reopens on 2nd January 2025. During this time, returns will be processed once we’re back on 2nd January.
We will still monitor messages, so if you have an urgent query, we’ll do our best to help.
Thank you for your support and understanding. Wishing you a joyful and magical holiday season! 🌟
With love,
Konfidence Family.
Delivery Charges
Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.
All orders are shipped DDU (delivery duty unpaid). You may be responsible for local taxes and customs fees. Check with your customs authority for details.
USA:
Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday.
| Tracked & Signed Delivery Duty Unpaid | ||||
| In normal circumstances 3-5 Working Days | ||||
| Order Value |
$0.00- $35.00 |
$35.01- $60.00 |
$60.01- $150.00 |
$150.00+ |
| $14.99 | $19.99 | $24.99 | $9.99 | |
| Tracked Only Delivery Duty Unpaid | ||||
| In normal circumstances 3-5 Working Days | ||||
| Order Value |
$0.00- $35.00 |
$35.01- $60.00 |
$60.01- $150.00 |
$150.00+ |
| $9.99 | $14.99 | $19.99 | $0.00 | |
When will my order be dispatched?
Please Note: delivery times are quoted as approximate times only and are not guaranteed due to Royal Mail and Courier services being affected by staff shortages.
We aim to dispatch orders placed before 1pm on the same day (depending on stock availability).
Any orders placed after 1pm will normally be dispatched the following day. Orders placed after 1pm on Thursdays will be dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).
| Day Order Placed | Time Order Placed | Day Order Dispatched |
|---|---|---|
| Monday to Thursday | Before 1pm UK time | Same day (unless bank holiday) |
| Monday to Wednesday | After 1pm UK time | Next day (unless bank holiday) |
| Thursday | After 1pm UK time | Monday (unless bank holiday) |
| Friday, Saturday or Sunday | Any time | Monday (unless bank holiday) |
When will I receive my order?
Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.