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Delivery Information

Everything you need to know about the dispatch and delivery of your order from the Konfidence website should be found on this page. However, if you have any further questions, please do not hesitate to contact us  

Royal Mail Strike Update

As a result of industrial action by Royal Mail, during the period of the Royal Mail strike, if you choose next day or tracked delivery service, Royal Mail, and therefore we, cannot guarantee this service. If you choose to use these services it will be entirely as your own risk. 

 Due to the backlog caused by this strike action we suggest allowing for additional time for orders to be delivered. All times quoted are an approximation and not guaranteed.

 Royal Mail strike dates are currently :

  • Thursday 24th and Friday 25th November

  • Wednesday 30th November and Thursday 1st December 2022. 

  • Friday December 9th
  • Sunday December 11th
  • Wednesday December 14th
  • Thursday December 15th
  • Friday December 23rd
  • Saturday 24th (Christmas Eve)

     Please be assured we will do our very best to get your order to you, however these circumstances are out of our control, and are difficult to plan effectively for.

     As always, we are here to help on customerservices@konfidence.com or on 01566 777887

    Delivery Charges

    Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.

    **All orders are sent as 'Delivery Duty Unpaid'. Any local taxes/charges that apply will be the responsibility of the customer. **

    USA:

    Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday.

    Tracked & Signed Delivery Duty Unpaid
       In normal circumstances 3-5 Working Days
    Order Value 

    $0.00-

    $35.00

    $35.01-

    $60.00

    $60.01-

    $150.00

    $150.00+
      $14.99 $19.99 $24.99 $9.99
             
    Tracked Only Delivery Duty Unpaid
      In normal circumstances 3-5 Working Days
    Order Value 

    $0.00-

    $35.00

    $35.01-

    $60.00

    $60.01-

    $150.00

    $150.00+
      $9.99 $14.99 $19.99 $0.00
    At Konfidence, we use a range of methods and delivery companies to send you your order, according to the best available. We will always endeavour to fulfil all orders according to the delivery option available. If ordering outside of the UK and in exceptional circumstances we may contact you regarding an increased delivery cost if shipping to more exotic/unusual destinations.  At this point you will be entitled to a full refund, should you not wish to pay the increase.

    When will my order be dispatched?

    Please Note: delivery times are quoted as approximate times only and are not guaranteed due to Royal Mail and Courier services being affected by staff shortages. 

    We aim to dispatch orders placed before 1pm on the same day (depending on stock availability).

    Any orders placed after 1pm will normally be dispatched the following day. Orders placed after 1pm on Thursdays will be dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).

    Day Order Placed Time Order Placed Day Order Dispatched
    Monday to Thursday Before 1pm UK time Same day (unless bank holiday)
    Monday to Wednesday After 1pm UK time Next day (unless bank holiday)
    Thursday After 1pm UK time Monday (unless bank holiday)
    Friday, Saturday or Sunday Any time Monday (unless bank holiday)

     

    When will I receive my order?

    Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.

    Thank you for ordering with Konfidence
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